Zendesk form integration
Turn every form fill into a Zendesk ticket, with each answer in it, in the group your team already works from.
StarterOn Starter and up. Free plan, no card needed.
What you can do with Zendesk
Tags show the plan a workflow starts on.
A ticket per fill
StarterEach fill becomes one ticket in the group you pick.
Every answer in it
StarterThe title names the form and the person. The ticket holds each answer and a link to the form.
From the person
StarterThe ticket comes from the person who filled the form, so replies reach them.
Never twice
StarterA send that runs again finds its ticket first, so nothing is made twice.
Any request form
Bug reports, support requests, briefs and onboarding forms.
Then follow up
Claritia's workflows can email the person back or book a call.
Connect Zendesk in a few minutes
- 01
Connect Zendesk
Go to Settings, then Integrations, and add your Zendesk subdomain, email and API token.
- 02
Pick the group
Open the form's Sync tab, add Zendesk and pick the group.
- 03
Publish
Each new fill shows up in Zendesk as a ticket.
Forms to start with
Each one is a real form you can fill in now, ready to send to Zendesk.
Works with the rest of your tools
Every lead goes to Claritia first, then to each tool you connect.
LinearA issue per fill
TrelloA card per fill
ClickUpA task per fill
monday.comA item per fill
SmartSuiteA record per fill
FreshdeskA ticket per fill
IntercomA conversation per fill
HubSpotContacts, owners and booking
SalesforceLeads, contacts and owners
Google CalendarBusy times and Meet links
OutlookBusy times and Teams links
ZoomA link for each meetingQuestions
Something else? hello@tryclaritia.com
Which plan has the Zendesk integration?
Starter and up, from $15/seat/month.
What goes in the ticket?
The form's name and the person's in the title, then every answer, the fill's id and a link to it in Claritia.
Can it make two tickets for one fill?
No. A send that runs again looks for its ticket first.