Freshdesk form integration
Turn every form fill into a Freshdesk ticket, with each answer in it, in the group your team already works from.
StarterOn Starter and up. Free plan, no card needed.
What you can do with Freshdesk
Tags show the plan a workflow starts on.
A ticket per fill
StarterEach fill becomes one ticket in the group you pick.
Every answer in it
StarterThe title names the form and the person. The ticket holds each answer and a link to the form.
From the person
StarterThe ticket comes from the person who filled the form, so replies reach them.
Never twice
StarterA send that runs again finds its ticket first, so nothing is made twice.
Any request form
Bug reports, support requests, briefs and onboarding forms.
Then follow up
Claritia's workflows can email the person back or book a call.
Connect Freshdesk in a few minutes
- 01
Connect Freshdesk
Go to Settings, then Integrations, and add your Freshdesk address and API key.
- 02
Pick the group
Open the form's Sync tab, add Freshdesk and pick the group.
- 03
Publish
Each new fill shows up in Freshdesk as a ticket.
Forms to start with
Each one is a real form you can fill in now, ready to send to Freshdesk.
Works with the rest of your tools
Every lead goes to Claritia first, then to each tool you connect.
LinearA issue per fill
TrelloA card per fill
ClickUpA task per fill
monday.comA item per fill
SmartSuiteA record per fill
ZendeskA ticket per fill
IntercomA conversation per fill
HubSpotContacts, owners and booking
SalesforceLeads, contacts and owners
Google CalendarBusy times and Meet links
OutlookBusy times and Teams links
ZoomA link for each meetingQuestions
Something else? hello@tryclaritia.com
Which plan has the Freshdesk integration?
Starter and up, from $15/seat/month.
What goes in the ticket?
The form's name and the person's in the title, then every answer, the fill's id and a link to it in Claritia.
Can it make two tickets for one fill?
No. A send that runs again looks for its ticket first.